Our AI Research Assistant augments product teams, using automated conversations to collect customer insights at scale.
Conduct user interviews with thousands of customers at the same time, then sit back and we’ll generate product opportunities which you can bring directly into your roadmap.
Gathering rich qualitative data at scale is difficult. User interviews are high signal but costly to run. Surveys are quick to spin up but the insights are low quality. This leads to a 'research gap’ and teams stop learning from their customers.
Arro is a new way to collect customer feedback which doesn’t force you to trade off between scale and quality. Our innovative AI-led methodology ensures that you get the depth of user interviews at the speed and scale of a survey.
Setting up your AI-powered conversations is a cinch. You can pick from a selection of templates or write a one sentence prompt and we’ll build the entire end-to-end flow for you.
Each conversation on Arro has a unique link which you can send send to your customers by email, text or otherwise. Embed the conversation on your website or web app, we'll cover that through our secure web snippet which is coming soon.
Arro has built-in safeguards to ensure that our AI sticks to the script. It's powered by OpenAI, the most secure large language model. We also allow you to train the AI on your support content or website, enabling more accurate conversations by adding more context.
It's easy to create and invite teammates to dedicated workspaces. This makes it simple to share learnings across the organisation including reports and individual insights. Arro was built with collaboration in mind so that research studies never get left on the shelf again.
Arro focuses on creating engaging conversations with customers. This leads to increased empathy, encouraging longer and more detailed responses.
Choose how you'd like the AI to speak with your customers. You can keep it casual or select a formal tone to match your brand and company positioning.
Arro speaks over 50 languages out of the box. This allows you to share your conversations with customers all around the world.
Our Analysis feature uses the latest developments in AI to synthesise insights from the micro to the macro, all done in seconds.